Privacy Policy

Introduction

5280 Restorative Medicine ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are fully HIPAA compliant and maintain the highest standards of data security and privacy protection.

Information We DO NOT Store

We do not store any personal data on our servers. Your information is securely managed through our third-party service providers who are fully compliant with all applicable privacy and security regulations.

Third-Party Services

LeadLounge (GoHighLevel)

We use LeadLounge, a white-labeled version of GoHighLevel, for customer relationship management and communication. When you submit a form or contact us:

• Your information is transmitted directly to LeadLounge's secure servers
• We do not store this information on our website servers
• LeadLounge is HIPAA compliant and maintains industry-standard security measures
• Your data is encrypted in transit and at rest

Google Analytics 4 (GA4) and Google Tag Manager

We use Google Analytics 4 and Google Tag Manager to understand how visitors use our website. These services collect:

• Anonymous usage data (pages visited, time on site, etc.)
• General location information (city/region level only)
• Device and browser information
• IP addresses (anonymized)

This information helps us improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Information You Provide

When you contact us or request a consultation, you may provide:

• Name and contact information (email, phone number)
• Health-related information you choose to share
• Program interests and health goals
• Any other information you voluntarily provide

All health information is handled in accordance with HIPAA regulations and is never stored on our website servers.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and consultation requests
• Schedule appointments and consultations
• Provide you with information about our services
• Send you relevant health and wellness information (with your consent)
• Improve our website and services

Data Security

We take data security seriously:

• HIPAA Compliance: All health information is handled in accordance with HIPAA regulations
• Secure Transmission: All data is encrypted using industry-standard SSL/TLS protocols
• Third-Party Security: Our service providers maintain robust security measures and compliance certifications
• No Local Storage: We do not store sensitive information on our website servers
• Access Controls: Only authorized personnel have access to your information

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Receive a copy of your information in a portable format

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

Our website uses cookies and similar tracking technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• No Advertising Cookies: We do not use cookies for advertising purposes

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Compliance

Our privacy practices comply with:

• Health Insurance Portability and Accountability Act (HIPAA)
• California Consumer Privacy Act (CCPA), where applicable
• General Data Protection Regulation (GDPR), where applicable
• Other applicable federal and state privacy laws